SoHoBizNet

The changes in Technology & their effect on Business

Beer, Blogs And Bias

Posted by lesmuise on April 26, 2008

Beer, Blogs And Bias (Say That Again)

techdirt_logohorizontal by Michael Masnick from the i’ll-drink-to-that dept on Friday, April 25th, 2008 @ 7:40PM

The Wall Street Journal has an article focusing on a blog set up by Miller Brewing Company called Brew Blog. There are a few different, interesting points worth discussing here. First, the blog isn’t used as a blog about what’s going on at Miller Brewing. Instead, Miller hired an experienced reporter, and told him to just cover the beer industry as if he were a beat reporter. In other words, it’s reporting news — and even breaking stories on the competition. In fact, it revealed that main rival Anheuser-Busch was planning a new beer before A-B was able to make the announcement itself. This is certainly a recognition of how content is advertising. The blog clearly isn’t “advertorial.” It’s full-on reporting about the industry, in a way that’s interesting and relevant to those in the industry.
What may be even more interesting, though, is what the article says about journalism. In an age in which journalists are whining that their jobs are disappearing, here’s yet another example of where suddenly there are new types of jobs for journalists appearing every day. But, even more interesting, is a quote at the end of the article highlighted by David Card. It’s from Harry Schuhmacher, the editor and publisher of a fee-based trade publication on the beer industry:

“I tell Miller you’re subsidizing a free publication, and it hurts the trade press,” he says. “But they don’t care.”…Mr. Schuhmacher adds that he writes fewer positive pieces about Miller than he once did because he knows Brew Blog will always publish the same stories.

Think about this for a bit. People complain that when you have a company-sponsored publication it will inevitably be biased — but the sponsorship of that site is totally open and in the clear. The site’s content stands for itself. Yet, at the same time, a supposedly “objective” traditional journalist is admitting that he writes fewer stories about Miller because he’s upset that it’s competing with his own publication. From that, it would certainly seem like the Brew Blog is a lot more credible (it’s biases are out in the open), while this fee-based trade pub admits that story choices are sometimes based on personal vendettas.

3 Comments

Posted in Connections, Market Conditions, Social Network, TechCrunch | No Comments »

A Couple of My Rules for Startups

Posted by lesmuise on April 13, 2008

maverick

Mar 9th 2008 2:13PM

My buddy Jason had a GREAT post about rules for startups. Read it, love it learn it.

Of course, anyone who has started a company has their own rules and guidelines, so I thought i would add to the meme with my own. My “rules” below aren’t just for those founding the companies, but for those who are considering going to work for them as well.

1. Don’t start a company unless its an obsession and something you love.

2. If you have an exit strategy, its not an obsession.

3. Hire people who you think will love working there.

4. Sales Cures All. Know how your company will make money and how you will actually make sales.

5. Know your core competencies and focus on being great at them. Pay up for people in your core competencies. Get the best. Outside the core competencies, hire people that fit your culture but are cheap

6. An expresso machine ? Are you kidding me ? Shoot yourself before you spend money on an expresso machine. Coffee is for closers. Sodas are free. Lunch is a chance to get out of the office and talk. There are 24 hours in a day, and if people like their jobs, they will find ways to use as much of it as possible to do their jobs.

7. No offices. Open offices keeps everyone in tune with what is going on and keeps the energy up. If an employee is about privacy, show them how to use the lock on the john. There is nothing private in a start up. This is also a good way to keep from hiring execs who can not operate successfully in a startup. My biggest fear was always hiring someone who wanted to build an empire. If the person demands to fly first class or to bring over their secretary, run away. If an exec wont go on sales calls, run away. They are empire builders and will pollute your company.

8. As far as technology, go with what you know. That is always the cheapest way. If you know Apple, use it. If you know Vista… ask yourself why, then use it. Its a startup, there are just a few employees. Let people use what they know.

9. Keep the organization flat. If you have managers reporting to managers in a startup, you will fail. Once you get beyond startup, if you have managers reporting to managers, you will create politics.

10. NEVER EVER EVER buy swag. A sure sign of failure for a startup is when someone sends me logo polo shirts. If your people are at shows and in public, its ok to buy for your own folks, but if you really think someone is going to wear your Yobaby.com polo you sent them in public, you are mistaken and have no idea how to spend your money

11. NEVER EVER EVER hire a PR firm. A PR firm will call or email people in the publications, shows and websites you already watch, listen to and read. Those people publish their emails. Whenever you consume any information related to your field, get the email of the person publishing it and send them an email introducing yourself and the company. Their job is to find new stuff. They will welcome hearing from the founder instead of some PR flack. Once you establish communications with that person, make yourself available to answer their questions about the industry and be a source for them. If you are smart, they will use you.

12. Make the job fun for employees. Keep a pulse on the stress levels and accomplishments of your people and reward them. My first company, MicroSolutions, when we had a record sales month, or someone did something special, I would walk around handing out 100 dollar bills to salespeople. At Broadcast.com and MicroSolutions, we had a company shot. Kamikaze. We would take people to a bar every now and then and buy one or 10 for everyone. At MicroSolutions, more often than not we had vendors cover the tab.

Vendors always love a good party

These are all off the top of my head. But they have worked for me so far.

Posted in BlogMavrick, Building Business, Human Resourse, Know your strengths, Source, Start Up | No Comments »

Angels at work on East Coast

Posted by lesmuise on April 12, 2008

eEdit HeraldA group of Maritime investors has decided to keep their cash at home to assist young businesses trying to get off the ground. Already, eight firms have benefited.
By CLARE MELLOR Business Reporter
Sun. Apr 6 - 12:41 PM

Jim Mullen. president and CEO of Adventus Interactive, says his company recently benefited from angel capital investment. He says the money allowed the Halifax-based company, which operates MusIQ Club, to expand and implement a new business model. MusIQ Club is an enriched after-school music program that allows young students to use computer software and keyboards in unison. (Blake MacEwan)
 

Holly Bond, owner of Bulldog Interactive Fitness in this 2006 file photo, was a beneficiary of angel investment. Bulldog was sold to DHX Media.(Eric Wynne / Staff)

MARITIME ANGELS are starting to believe that there is strength in numbers. Just a few years ago, Halifax business groups were lamenting the lack of an angel business organization in this area.

But it seems one has taken flight, and since September 2005 it has attracted 76 members, who have funnelled $2.7 million into Maritime businesses ranging from biotechnology to educational software companies.

“We know for a fact that our money going into those (eight) companies has leveraged at least $10 million more for them,” says Ross Finlay, a business consultant and one of the founders of the First Angel Network Association, based in Halifax.

“So much money goes to Bay Street every year. Why not keep it at home to support our businesses and support the growth of the region?”

Finlay and Halifax entrepreneur Brian Lowe came up with the idea of the non-profit network one day in the spring of 2005.

The two had just finished raising $1 million in private equity for ImmunoVaccine Technologies, a Halifax biotechnology company of which Lowe is vice-president. That endeavour involved pounding the pavement and cold-calling potential individual investors.

“(We thought) it would have been a lot easier if there had been a network that we could have gone to,” Finlay says during an interview over coffee at the association’s sparsely furnished headquarters in downtown Halifax.

“So we decided, well, why don’t we do it? Nobody’s done it. Why don’t we give it a shot?”

The term “angels” was coined in the 1920s, when it referred to wealthy people who sponsored Broadway plays. It is now used to describe people who invest in mostly early-stage businesses that need a cash infusion to start up, expand or get their product to market.

Most major cities have organized networks of angel investors. The networks began to emerge after the burst of the high-tech bubble, which resulted in many investors losing their shirts.

“A lot of people lost a lot of money because they ignored the fundamentals of why you invest and doing the due diligence that is required on any investment. It scared a lot of people,” says Finlay, a friendly, enthusiastic man whose crisp purple shirt and matching tie are a contrast to the drab office.

“Business angels decided to come together and invest as a group and look at opportunities as a group. (It was) a little more disciplined approach to analyzing investment opportunities. and it proved to be successful.”

Finlay and Lowe spent that spring studying different angel models from around the world and came up with one they thought suitable. They then set out to ask some local business types what they thought about the idea.

“They said it was a no-brainer — a great idea. So we said, ‘Great, here is your invoice for membership.’ We weren’t going to do anything until we had 10 cheques because we needed office space and we needed equipment. There is no better commitment than a cheque,” Finlay says.

In just three months, the network, which charges a membership fee of $850 annually, had 50 angels signed up.

“When we started out, we said, well, if we get 30 people in this network, we will have some fun. That’s all we wanted, just a comfortable little fun thing that we could do in our spare time and have a little bit of an impact, but it just took off. Unbelievable.”

Finlay now spends much of his time away from his paper-laden desk, travelling in the region, meeting with investors and entrepreneurs.

There is no shortage of Maritime entrepreneurs. The network scrutinizes about 80 businesses a year, but introduces just one new business each quarter to its members at business dinner meetings held all over the region.

So far the First Angel Network has invested in eight businesses. They include Origin Biomed, BullDog Interactive Fitness (recently sold to DHX Media); Adventus Interactive, Intelivote Systems Inc., Green Imaging Technology, Safeharbour Security, Open Ocean Systems and Insightfoods.

Iraj Fooladi, a professor of finance at Dalhousie University, says it shows a real thirst for credit among small- and medium-sized businesses.

“(Angels) definitely fill a gap. Every time you see something like that growing that means there is a market for it. Financial institutions basically almost don’t loan to small business for a project. Commercial banks don’t loan for projects; even when they think they are, they are not really loaning for projects, they are loaning for collateral and so forth.

“Here is where the angel investors would come in.”

The First Angel Network sizes up the business, but it’s up to the individual investors to decide if they wish to invest. It is considered high risk investing. Some angels take a portfolio approach, reducing risk by investing a little in all the businesses.

“We don’t have an (investment) ceiling. The floor is typically $10.000,” Finlay says.

Unlike some other angel networks, the First Angel Network will work with and mentor a promising Maritime company, advising it how to become investment-ready. Once the network invests, it forms a strong relationship with the business and often positions an angel on the company’s board of directors. It owns a piece of the business, ranging from five per cent to 40 per cent.

Jim Mullen of Halifax Adventus Interactive says the angel investment in his company last fall came at a crucial time.

The company operates MusIQ Club, a music education program that uses interactive software. In business since 1996, Adventus required an infusion of capital to launch a new business model, says Mullen, president and CEO of the company. “It was very helpful and it helped the business turn a positive cash flow.”

He declined to reveal the amount of the investment but said it was about 10 per cent of the business.

“There is a limited time span to see the fruits of your new model and there is also a much higher risk when you don’t have reasonable amount of capital to work with,” Mullen says.

“If we were left to our own devices with an investment here and there it would take considerably longer to expand and that is a big risk.

Adventus will still require working capital in the future, but is seeing new markets open up around the world as a result of the capital, Mullen says.

So just who are the angels? It is difficult to find out unless you are a member.

Finlay believes the network’s quick growth is at least partly due to its policy of keeping its members’ names confidential. (They must waive that privilege to sit on the network’s board.)

Finlay estimates just over half the angels in the network are from Nova Scotia, 30 to 40 per cent from New Brunswick and the remainder from Prince Edward Island. Newfoundland and Labrador has its own angel network.

Finlay says there is a good mix of investors from rural and urban areas. Some are downright wealthy and others just well-off.

“They are from all walks of life. They are lawyers, doctors, very successful business people. People that have had businesses and sold the businesses. People who have inherited money.”

Maritime angels are “patient investors,” expecting a return on their investment in three to five years, he says.

“One of the benefits of membership is that if you are known to have money, you are hit on a lot, so they are able to say, ‘Look, I am a member of the First Angel Network; submit your business (plan) there.’

“It gets (people) out of their office.”

The overwhelming majority of members are men, says Finlay, who seems somewhat embarrassed at that fact.

“It was never meant to be gender-specific. We would love to have more women. Put that in,” he says.

The network has received support from several companies, such as PricewaterhouseCoopers and the Progress Media Group. It also receives funding from the Atlantic Canada Opportunities Agency and the National Research Council.

Last year the group received $180,000 over 18 months from ACOA to provide seminars on how businesses can improve their readiness for Angel investment. Recently, it received $450,000 over three years to support operating costs and to host the National Angel Summit in Halifax in October.

“The reason behind our getting involved in the First Angel Network Association is, it is a very interesting — I guess we call it a micro-lending, mentoring, coaching initiative,” said Richard Gauthier, an ACOA spokesman based in Moncton.

“It makes a whole lot of sense to ACOA to get involved in this, basically to have another option of venture capital but on a very small scale, backed by existing entrepreneurs who have a very keen interest helping to grow small and medium-sized businesses.”

Fooladi says that since ACOA’s mandate is regional economic development, the support makes sense.

“If another organization belonging to government does that, you could question why would they spend taxpayers’ money for this, but isn’t ACOA established for this sort of thing?”

The First Angel Network was recently asked to join a group of 22 angel networks in the New England states, known as the North East Angels. It will bring one of its companies, Green Imaging of Fredericton — ready for another round of financing — to that group’s upcoming meeting.

“It gives us more access to capital because all of a sudden the door is open. . . . There is a clear path to angel money that is in the New England states,” Finlay says. “That’s a lot more money than we’ve got.”

How successful the network becomes depends on membership growth, he says.

“It has grown to something way more than Brian and I thought it was going to be. I think we are starting to have considerable positive influence with what is going on economically.”

( cmellor@herald.ca)

Posted in Business Trends, Connections, Hfx Chronical Herald, Know your strengths, Legal, Market Conditions, Review & Revise, Source | No Comments »

Satellite Abandoned Thanks To Patent On Lunar Flybys (Legal Issues)

Posted by lesmuise on April 12, 2008


A ton of folks are all submitting different versions of this story this morning (from a variety of sources), but the original appears to be at Space Daily, where it discusses how satellite company SES Americom has to abandon a satellite that had a botched launch due to a ridiculous patent on the concept of a lunar flyby. Basically, what happened is that SES had a problem with a satellite launch, such that the satellite did not reach the proper orbit (it was intended to be a geostationary satellite used by Echostar). SES then figured out that it could get the satellite into a proper orbit by making use of a lunar flyby. That part is just basic physics. But, at that point, SES discovered that Boeing happens to own a patent on doing this sort of lunar flyby, despite the fact that you can’t patent physics. As someone notes in the article, Boeing merely used some jargon to make basic physics appear as a “process.” If that sounds familiar, you’ll note that it’s the same thing that many patent holders are doing to turn math into patents using software patents. So, rather than just doing it and having to deal with patent infringement lawsuit, SES tried to play by the rules (no matter how ridiculous) and asked Boeing to license the patent. Unfortunately, the two companies are engaged in a separate legal matter that has SES suing Boeing for $50 million. Boeing took the opportunity to tell SES it would license the patent only if SES dropped the lawsuit. Apparently, SES figured that the $50 million was worth more than saving the satellite, and will instead try to collect the insurance for the botched launch, abandoning the satellite. This may get more interesting, as apparently a third party is interested in buying the satellite and potentially taking on Boeing (or maybe just licensing the very questionable patent). Also, the insurance company apparently was not aware of these alternatives and may push SES to take one of them. Either way, thanks to a patent on physics (which, last I checked, is not something “made by man”) SES has felt the need to abandon a perfectly viable satellite. I’m sure that was exactly how the Founding Fathers expected the patent system to be used. Update: The patent in question is available here. 90 Comments

Posted in Business Trends, Profit Impact | Tagged: , , | No Comments »

Ten tips for business buyers

Posted by lesmuise on March 25, 2008

By MARK CROSSMAN Guest Columnist                     eedition-chronical-herald.gif
Mon. Mar 24 - 6:55 AM
EVERY PROFESSIONAL involved in the process of buying and selling of privately held businesses has a list of items they consider important. This is the list I suggest buyers consider. I also believe that potential sellers can learn a lot by “thinking about their business like a buyer will.” Only by considering the buyer’s point of view, can a seller maximize the value in their business. The 10 commandments for business purchases are:

1: Buy a good business and make it great. There are certain common features all good businesses possess — look for them. Buy a business with a strong foundation where you can focus your resources on building strength. Don’t look to buy a cheap business; it’s like a bad used car. You’ll spend all of your time and money trying to patch “leaks” and you’ll still have a “leaky car.” Buy strength and build upon it.

2: Pay for the past, consider the present, but buy for the future! Focusing on the past will only blur your vision of the future. You don’t buy a business for the past unless you’re planning to go backwards. Your business will tend to go in the direction that you look. Buy a business where you can look to the future and take it there.

3: A business is more than just numbers. Buying a business solely because of the numbers can be a recipe for disaster. You need to look forward to getting up in the morning and going to work.

4: Understand what it’s worth to you. Only you can truly evaluate the benefits of any venture. Get advice, but also take a realistic approach to this crucial exercise. The goodwill and assistance of the seller through the transitional process may be worth more to you than that last dollar.

5: Understand the cash flow and what it will take to improve it. A good business should have an existing, stable cash flow. Be confident in the effects change will have. Sometimes the smallest improvements yield the greatest results.

6: Buy a business that makes you proud. You must be able to speak about it with confidence and pride! You must be able to enthusiastically explain it in simple terms.

7: You must have faith in the information supplied to you. As a buyer, you have the right to all information necessary to make an informed decision.

8: You must be able to learn the business. While 80 per cent of all businesses are the same, it is important that you have the ability to grasp the 20 per cent that is different.

9: Have a plan. From the day you take over you need a plan for the future. Good businesses seldom suffer from lack of vision or planning.

10: Do what you do best and manage the rest. Be sure that you posses some of the skills that the business really needs and you can hire the balance.

Mark Crossman is president of M&A Canada Inc., a Nova Scotia firm dedicated to assisting owners of successful private companies sell their businesses.

Posted in Building Business, Hfx Chronical Herald, Make a Plan | No Comments »

GoDaddy Silences Police-Watchdog Site RateMyCop.com

Posted by lesmuise on March 12, 2008

wired_blog_logo

 

 

 

 

 

threatlevelBanner_high

cooltext78187361

By Kevin Poulsen EmailMarch 11, 2008 | 8:42:42 PMCategories: Censorship, Cover-Ups

Ratemycop_2 A new web service that lets users rate and comment on the uniformed police officers in their community is scrambling to restore service Tuesday, after hosting company GoDaddy unceremonious pulled-the-plug on the site in the wake of outrage from criticism-leery cops.

Visitors to RateMyCop.com on Tuesday were redirected to a GoDaddy page reading, “Oops!!!”, which urged the site owner to contact GoDaddy to find out why the company pulled the plug.

RateMyCop founder Gino Sesto says he was given no notice of the suspension. When he called GoDaddy, the company told him that he’d been shut down for “suspicious activity.”

When Sesto got a supervisor on the phone, the company changed its story and claimed the site had surpassed its 3 terabyte bandwidth limit, a claim that Sesto says is nonsense. “How can it be overloaded when it only had 80,00 page views today, and 400,000 yesterday?”

Police departments became uneasy about RateMyCop’s plans to watch the watchers in January, when the Culver City, California, startup began issuing public information requests for lists of uniformed officers.

Then the site went live on February 28th. It stores the names and, in some cases, badge numbers of over 140,000 cops in as many as 500 police departments, and allows users to post comments about police they’ve interacted with, and rate them. The site garnered media interest this week as cops around the country complained that they’d be put at risk if their names were on the internet.

“Having a website like that puts a lot of law enforcement, in my eyes, in danger because it exposes us out there,” Officer Hector Basurto, vice president of the Latino Police Officers Association, told ABC television affiliate KGO.

Since undercover officers aren’t in the database, and the site has no personal information like home addresses, that fear seems unfounded. Chief Jerry Dyer, president of the California Police Chiefs Association, voices what sounds like a more honest concern: that officers will face  “unfair maligning” by the citizens they serve.

Sesto says police can post comments as well, and a future version of the site will allow them to authenticate themselves to post rebuttals more prominently.  Chief Dyer wants to get legislation passed that would make RateMyCop.com illegal, which, of course, wouldn’t pass constitutional muster in any court in America.

Unfortunately for the startup, the company it chose for hosting is known to be quick to censor its customers. In January of last year, GoDaddy took down entire computer security website – delisting it from DNS — to get a single, archived mailing list post off the web.

On that occasion, at least, it gave the site’s owner 60 seconds notice. GoDaddy notified Seto by posting its “Oops!” message to his public website.

“You put on my website for me to call you, when you have my phone number?,” says Sesto.
A GoDaddy spokeswoman says the company can’t comment on the RateMyCop takedown due to its privacy policy. Sesto says he’s already arranged hosting elsewhere, and hopes to have the site online Tuesday night.

See Also:

Posted in Building Business, Legal, Start Up, Wired | 1 Comment »

Make Your Web Marketing Work

Posted by lesmuise on March 12, 2008

BNET

Marketing & Sales | March 06, 2008

Quick — where does you company appear in a Google search?

  • If it’s not on the first page of search results, it’s time to rejigger your Web marketing strategy.
  • Your first step could be a search audit, says BNET’s Jonathan Haeber.
  • Next, you might want to look over MarketingSherpa’s 2008 search marketing guide, and then check out how well your site attracts visitors.

Retool Your Web Marketing Strategy

Make Your Web Marketing Work BNET’s Jonathan  Haeber on the search audit and why every company needs one to stay competitive online.

Sponsored

Application development execs need visibility to become more reliable business partners

Read this Forrester Consulting paper to understand how other IT executives achieve successful application delivery, and discover how to capitalize on new projects and innovation to forge ahead as a true strategic business partner. (Compuware)

MarketingSherpa’s 2008 Search Marketing Guide
A 360-degree view on what works (and what doesn’t) in search marketing.

Check Your Website’s Search-Engine Friendliness
A free tool to that analyzes your site’s ability to attract visitors.

The Business of Eliminating Junk Marketing
Protecting privacy and helping advertisers reach their target markets may sound like a conflict of interest, but tech entrepreneur Steven Gal is proving he can do both — and make a profitable business doing it.

Did Starbucks Shut Down to Get Good PR? The coffee chain made much ado last week about an “historic” closing of all of its domestic stores for three hours to retrain its baristas. But was the move truly about quality or just an attempt to change the tide of recent bad press?

Sales Machine

How to Focus the Sales Process on the Customer
BNET’s Geoffrey James culls sales wisdom from Michael Bosworth and outlines the perfect process.

Your New Sales Strategy: Authenticity What the rise in anonymity on the Web means for B2B selling.

Pitch Perfect

Eyeing More Authority?  CNET’s exec coach Leila Bulling Towne on how to express confidence and expertise by using effective eye contact.

Make a Powerful Impression  Author Carol Kinsey Goman explains six ways to build trust and credibility with colleagues using body language.

Polish Your Personal Brand  In today’s super-competitive business environment, it pays in cash and career advancement for you to self-promote your skills and capabilities. It’s time to take another look at “Brand Me.”

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Posted in Business Trends | No Comments »

LiveUniverse Trying To Acquire Stage6 From Divx

Posted by lesmuise on March 9, 2008

techcrunch

Mar 08, 2008 02:09:38 GMT

After we thought the bizarre story of Stage6 was over, Brad Greenspan’s LiveUniverse has gotten involved, and the plot gets even thicker.

According to a release from LiveUniverse, the company offered to acquire Stage6 prior to the site being shut by DivX 25 February. The offer was $11 million in cash & carriage plus an equity Stake in Stage6 and Promotion of DivX Software. LiveUniverse then claims that the DivX Board “refused to engage in any direct dialogue with LiveUniverse for over 5 days, and during this time, DivX shuts down Stage6.”

Despite the site being shut for nearly 2 weeks, LiveUniverse still wants to buy it and is appealing to DivX shareholders to pressure the company into selling. DivX shareholders can visit www.livevideo.com/SaveStage6” to take initiative and proactively push the Board to do the right thing for shareholders.”

LiveUniverse is claiming that “despite daily outbound calls and emails, LiveUniverse was and is unable to reach any of the DivX executives including General Counsel David Richter who LiveUniverse was originally referred to for the purposes of buying Stage6.” The go on to say that “Directors of public companies have a fiduciary duty to shareholders to try to get the best deal and represent their interests, first and foremost” and “DivX Board’s decision to destroy website and its community when there was and is a firm superior offer on table from LiveUniverse raises questions of whether proper sales process was followed.”

The one part missing from LiveUniverse’s statement is why? why do they want to buy Stage6? Sure, it was a great site with a ton of traffic, but it was only great because it offered a BitTorrent style smorgasbord of pirated content without the need to download it. Without the pirated movies, the traffic on Stage6 means nothing. Either LiveUniverse knows something we don’t about the site, or they’re taking a big risk.

CrunchBase Information

DivX

LiveUniverse

Stage6

Brad Greenspan

Information provided by CrunchBase

Crunch Network: CrunchGear drool over the sexiest new gadgets and hardware.

Posted in Business Trends, Market Conditions, Social Network, TechCrunch | No Comments »

Startups Must Hire The Right People And Watch Every Penny. Or Fail.

Posted by lesmuise on March 9, 2008

« Previous post

March 8 2008

techcrunch

Michael Arrington
97 comments »

Yesterday Jason Calacanis, the founder of Mahalo (and, full disclosure, our partner at TechCrunch40), wrote a blog post titled “How to save money running a startup.” Boy was he attacked. Bloggers lined up to take their shots at him. Examples are here, here, here and, especially, here.

Our own Duncan Riley also wrote a post criticizing Calacanis and a firestorm of comments blew in. He took a more humorous approach to make his points, but his opinion on the matter was clear.

I happen to disagree with Duncan and the others criticizing Calacanis, though. Our writers have complete editorial discretion, and I would never ask him to change his overall tone or message. But I do want to chime in with my own thoughts because this is an important cultural issue and worthy of further discussion.

Some of Calacanis’ points were probably written in haste, like his statement “Fire people who are not workaholics” (he later changed it to “Fire people who don’t love their work”). Others were not controversial, like his advice to “Buy cheap tables and expensive chairs.” Overall, I get the impression that if he had spent just a few minutes editing his post, he would have had a 100% different reaction from readers.

I’m not that interested in analyzing each of his 17 suggestions - some I agree with, some I don’t. But I am interested in adding my thoughts to what I believe are (or should be) his underlying messages:

Startups Must Hire The Right People

Startups that hire incorrectly fail. They don’t probably fail, or maybe fail. They just plain fail.

You must hire the right people. In particular, the early employees must be perfect. This is more important than anything else, including the product or business idea. Perfect teams can adapt to failing products or market/competitive issues and correct for that. That’s why great teams tend to work together over and over again, and sometimes start companies even before they know what the product will be.

The most important part of hiring correctly is to not hire the wrong people. The second most important part of hiring correctly is to hire the right people. What that means is that it is better to not hire anyone at all if you can’t find the right person. And if your startup fails, all the perks, time off and general coddling that many outraged commenters called for isn’t all that useful.

So who are the right people and who are the wrong people? It’s not that hard to tell. The right people are the ones that really, really want to work with you. You can tell they’re excited to be a part of the team. They actively look for problems to solve, and then solve them. This is a personality type that is very easy to spot once you know what to look for - they have fire in their eyes. They’re warriors.

I’ll take the fired up warrior any day over the more experienced but otherwise meek alternative. Skills can be learned quickly on the job (excluding certain specialized skills, which mostly means developers for a young startup). But if you aren’t already the kind of person who’ll just get the job done no matter what, you’ll likely never be.

Warning signs to look out for during an interview: people who care about status symbols like titles, people who resent the success of others, people who act like they’re doing you a favor by talking to you. And people who want to negotiate salary endlessly but couldn’t care less about the stock options.

If you hire badly, it isn’t just that employee who’s not performing. They poison the entire organization. If everyone is pushing hard to get a product out the door, but one sulking individual is passive aggressive about working late, morale drops across the company. It spreads like cancer.

I’m not saying you should chain people to the desk. I’m not saying you should make them work 24 hours a day. What I’m saying is that you should hire people who work 24 hours a day because there is nothing else they’d rather do. If you’ve got a product to launch and you’re ultimately trying to disrupt a bigger and better funded company, it’s likely that you are going to need a superhuman effort from the team. I doubt Google’s early employees complained about the hours (and take a wild guess as to why Google gives employees free lunch and free dinners).

If something about this doesn’t sit well with you, that’s ok because you are part of the vast majority of people out there who have an appropriate work-life balance. That doesn’t make you a bad person. It just makes you a bad hire for a resource-strapped startup that needs a team of kick ass all-stars to have a hope in hell of succeeding.

The bottom line is this. The only people in the world that should feel warm and fuzzy around you are your customers/users. Your employees don’t want to feel warm and fuzzy. They want to win. If they are warriors, they’ll respect what you are doing and follow you into the wee hours of every morning to mark their place in history and fill their bank accounts with stock option dollars.

Watch Every Penny

Startups cannot waste money. If they do, they’ll fail. As I said above, they don’t probably fail, or maybe fail. They just plain fail.

That means a really cheap office, to start. Don’t even think about an administrative assistant. Or flying business class. Double up in hotel rooms. And even things like telephones are probably not needed. You have cell phones and skype for that. Matching 401k plans? HAH. Three weeks vacation? Not going to happen. You cannot waste money because every dollar is an amount of time you can keep running the business before you have to shut down. Run out of dollars before you reach profitability or convince investors to double down, and you’re done.

However…you cannot be penny wise and pound foolish. Get your developers the hardware and software they need. Pay your employee’s cell phone bills (the nice thing about reimbursing expenses is that it’s tax efficient to both the company and the employee v. income). Attend the conferences you need to attend to push the business forward (but try to sneak in for free)(unless it’s TechCrunch40).

Here’s another tip - make sure your accountants and lawyers know that you are watching every penny. Bring up cost issues to them on every other call. They’ll be far less likely to pad their bills if you do. But also make sure they know that there’s upside - a successful client that raises venture capital, gets sold, enters into a lot of deals, etc. will generate fees for them down the road. Make sure they see you as a partner, not an ATM machine.

Something else that I’ll pass on - when startups raise their first big round of financing, they are at their most vulnerable point. The new investors want results. Expansion. Market domination. Etc. Too many startups start to spend that money on really dumb stuff - new employees that aren’t needed, new office space, etc. It’s incredible how a company that got to launch on $200k will start to spend that amount every month after they raise $5 million. And the results - bad hires who not only don’t perform, but who also bring the rest of the team down. When and if you raise that money, make sure you are doubly cautious about spending.

Push to the breaking point on everything. Pay money out as slowly as possible. Collect revenue aggressively and quickly. And never miss payroll.

If you do all of these things you will have a 2 in 10 chance of middling success, and a 1 in 10 chance of a serious win. Don’t do these things and you’ll fail.

Posted in Make a Plan, Profit Impact, Start Up, TechCrunch | No Comments »

Graphing Social Patterns Recap

Posted by lesmuise on March 7, 2008

logo-read

Written by Emre Sokullu / March 6, 2008 11:40 AM / 2 Comments

O’Reilly’s Graphing Social Patterns conference, which was held this week in San Diego, brought together key people who are shaping the newly born social platforms industry; platform providers, app makers, investors, advertising networks, etc. Our own Sean Ammirati was one of the speakers and has already covered some of the most important bits from the conference, including Charlene Li’s keynote. In this post, we’ll quickly recap and highlight some of the important announcements and important data that we were able to extract. We also have a short interview with RockYou! founder and CTO Jia Shen.

Keynotes

GSP kicked off with the Charlene Li keynote. Charlene talked about the social graphs provided by the Facebook Platform and OpenSocial as “the air of tomorrow’s web.” What she meant was that the social graph is going to be an essential piece of tomorrow’s web, and the sites which don’t embrace it will most probably become extinct.

The second keynote came from Amit Kapur of MySpace. Amit gave important insight about the monetization of their network, but admitted that “social networking is hard to monetize,” which is something we have also heard from Google. Amit said that regular contextual advertising doesn’t work well for social profiles and that’s the reason why MySpace is focusing on their own monetization technologies, which they call, HyperTargeting. HyperTargeting is already in use by big clients such as EA, Microsoft, Taco Bell, Proctor & Gamble, and FOX. But he added that they are also planning to release a self-serve solution for long-tail advertisers. Presumably, it will be a social doppelghanger of Google AdSense.

The third keynote was given by Benjamin Ling of Facebook. He made some important announcements, including the new E-Commerce APIs that they are planning to release soon, as well as the new user-driven localization solutions that they will provide for app makers. Facebook Platform investors at the event were unanimous in their belief that the E-Commerce APIs are big news, because it means new business models and revenue sources for app producers. On the other hand, their localization solutions seem to be just another step in their recently debuted internationalization efforts. Indeed it would be inconsistent to offer a localized platform which barely has any localized apps on it. And the good thing is, since this is user-driven, the costs for app makers to get international is low and also linearly dependent on their merits.

Day One Announcements

Following the keynotes, there were a number of interesting announcements made, including:

  • NetVibes introduced Ginger. Ginger is a social version of NetVibes that allows you to pull in friends from your existing social networks, share news with them and follow their reading activities. In other words, as NetVibes’ Chris Damsen noted, Ginger makes Facebook, your private place on the web, a more public place.
  • MyBlogLog introduced Bluetooth capabilities and a new FriendFeed-like feature. The Bluetooth feature allows you to see other MyBlogLog users who are close by. When we tested it with Ian Kennedy of MyBlogLog, at least 10 MyBlogLog users who were attending the conference showed up on our list. In some sense, this new feature brings MyBlogLog’s distributed social networking into the real world.
  • Bebo, Myspace, hi5, and Friendster are launching or have already launched their own OpenSocial-based platforms.
  • Chris Messina of Citizen Agency introduced his distributed social network project, DiSo. DiSo’s architecture depends on existing open standards such as OpenID, XRDS-Simple, and microformats. It sounds very geekish for now and is too-focused on technical aspects, instead of the social realities that actually make a network work. But it has the potential of becoming the “Linux” of social networks.

Day Two

Compared to day one, day two began with more technical topics. MySpace’s Jim Benedetto gave some information on their new platform, which extends existing OpenSocial v0.6 standards with MySpace specific features like bulletin boards. The interesting point about the MySpace Platform is that it is going to launch very restricted. All app submissions will have to go through a safety review process by humans. Hence there is going to be an unavoidable lag between releasing an app and its availability on the network. But all these limitations will be slowly removed with a measured approach, according to Jim. He said that this is to prevent spam and protect the long-term value of the platform.

As most of the app developers in the conference noted, including representatives from RockYou! and Slide, restrictions by platform providers will definitely cut down their fast viral growth opportunities, but the applications that create a real value for the users will still be able grow virally, perhaps at a slower pace but stickier.

One of the shortest but definitely most informational sessions of the event came from Roger Magoulas of O’Reilly Media. He showcased some very interesting numbers and statistics that O’Reilly has collected from the Facebook appsphere.

In summary, he showed that:

  • installation numbers are no longer as big as they used to be
  • active usage rates have dropped significantly too
  • most of the apps are released under the “just for fun” category
  • there is more adoption and engagement in “games”
  • there is a tendency towards winner-takes-all; 1% of apps have 75% of app users, 20% have 99%

Later, in a session that brought together top Facebook game developers, including Mark Pincus of Zynga, there was agreement that social games will replace casual gaming, just like Facebook messages are replacing emails. Also Mark noted that live games don’t work so well on Facebook, because once people leave the game, they don’t come back; so in order to create real engagement, asynchronous models (as in Scramble) are far better, because people love to email their friends and call them back to the game.

Some other interesting notes we picked up during the course of the event:

  • Facebook advertising is starting to get very profitable. Peanut Labs announced that they distributed $200K to their members just in the past 1 week.
  • New advertising models (besides CPC and CPM) are emerging inside the Facebook Platform. The CPI (Cost Per Incentive) model of SocialMedia and the CPE (Cost Per Engagement) model of VideoEgg are just a couple of examples. With CPI, the user is invited to install other apps; with CPE, the user is shown a lightbox page which appears as a new layer on top the Facebook canvas page that he was actually looking at.
  • Facebook called on people to produce productivity apps and focus on the long-term value, not viral growth.
  • The OpenSocial crew presented Shindig, an open source, Apache-incubated OpenSocial framework for those who are interested in hosting OpenSocial apps inside their network. They have also introduced CAJA, a Javascript sanitization sandbox which allows Javascript code to be embedded into OpenSocial apps safely.
  • Investors noted that app makers shouldn’t expect to become instant millionaires with their applications. They also highlighted the importance of long-term value and stickiness.
  • Facebook app makers are concerned about Facebook’s moves to release their own apps; like Pages. They think that Facebook should just provide the platform and not be involved with new apps anymore.

A Brief Interview with Jia Shen

At the end of the day, I had the opportunity to sit down with Jia Shen, the CTO and co-founder of RockYou! and ask him a few questions. Jia acknowledged to me that his company has had a tremendous advantage over others by entering the field early, he also said that these platforms are becoming less permissive for viral growth because of their new safety restrictions - which is why those who plan to make a Facebook app are strongly encouraged act as quickly as possible.

I asked Jia about their ad network, how it was going, and what is the percentage of revenues from non-RockYou! inventory. He told me that it is going well and that the non-RockYou! inventory now accounts for a majority of the revenues generated on the network. He noted some of their clients include Coca-Cola, Johnson & Johnson, and Sony. He also said they are not planning to enter the long-term advertising race right now.

As for localization and the growing number of international social networks opening up new platforms; he said that they will look at the specific characters of the network that they are entering and make necessary changes to their apps if required. But he added most of their apps are generic so they don’t expect big changes. I asked him whether they’re planning to make acquisitions to get the leading app makers in outside markets, and he told this is not their primary strategy yet, but if they do, their first target will be big demographics such as apps for Spanish speaking countries.

Jia also said that they have no preference between the Facebook Platform and OpenSocial, they will embrace both, but they support standards and the idea of writing once, running everywhere.

Conclusion

All in all, GSP was a very useful event for anyone working in the social networking industry. There were a number of enlightening sessions and key people who drive the social future of the web were in attendance. As Charlene Li noted, users will get suffocated without the portable social graph; so as a web developer, you’d better catch up with these latest developments and get ready for the future of the web in order to keep your visitors happy. The move of Sheryl Sandberg from Google to Facebook is more than enough to tell you where we are headed.

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